Effective 2026-08-18
These Terms of Service (the "Terms") are a legal agreement between you and Zagaza Labs Inc. ("Zagaza," "we," "us," or "our"), an Ontario corporation, governing your access to and use of the Lumina mobile applications, website, content, features, and related services (collectively, "Lumina" or the "Service").
Please read these Terms carefully. By creating an account, clicking to accept these Terms, purchasing a subscription, or using the Service, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use Lumina.
You must be at least 18 years old and legally capable of entering into a binding agreement to use Lumina. By using the Service, you represent that you meet these requirements and that your use is lawful where you live.
Lumina is intended for individual, personal use. You may not create an account for another person or allow another person to use your account. You are responsible for safeguarding your sign-in method and for activity under your account. Tell us promptly at support@joinlumina.app if you believe your account has been accessed without authorization.
Lumina is a general fitness and nutrition tool. It can help you create and adapt workout plans, log meals and workouts, estimate food and nutrition information, review progress, set goals, and receive automated coaching content. Some features use formulas, algorithms, connected health data, and third-party artificial intelligence systems.
We may add, remove, limit, test, or change features over time. Some features may be labelled beta, preview, or experimental and may be less reliable than generally available features.
Do not use Lumina for an emergency or a safety-critical decision. If you think you may have a medical emergency, call 911 or your local emergency number. Stop exercising and seek appropriate care if you experience chest pain, fainting, severe shortness of breath, sudden weakness, severe or worsening pain, or another concerning symptom.
Before beginning or changing an exercise, nutrition, weight-loss, or weight-gain program, consult an appropriate qualified professional, especially if you are pregnant or postpartum, take medication, have a medical condition or injury, have cardiovascular or metabolic risk, or have a current or past eating disorder or disordered-eating concern.
Lumina's outputs may be generated or assisted by artificial intelligence. AI-generated content and automated estimates can be inaccurate, incomplete, inconsistent, outdated, or unsuitable for you. In particular:
You are responsible for reviewing outputs, using reasonable judgment, and deciding whether to act on them. Do not rely on Lumina as your only record of health information or as a substitute for professional assessment.
Physical activity and changes to diet carry inherent risks, including illness, injury, allergic reaction, aggravation of an existing condition, and, in rare cases, death. To the extent permitted by law, you voluntarily accept the ordinary risks associated with activities you choose to undertake. This does not waive rights or liabilities that cannot lawfully be waived.
You agree to:
"User Content" means information or material you submit, upload, record, import, or create through Lumina, including messages, meal and workout logs, goals, notes, photos, audio, feedback, and connected health information.
As between you and Zagaza, you retain ownership of your User Content. You give Zagaza a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, adapt, transmit, and display User Content only as reasonably necessary to:
This licence lasts while your User Content is held by us and ends when it is deleted or de-identified, subject to temporary backup copies and legal retention requirements. It does not authorize us to sell your personal information, use it for targeted advertising, or permit external AI providers to train their general models on it.
You represent that you have the rights and permissions needed to provide User Content to Lumina and that doing so does not violate another person's rights or applicable law. Do not upload another person's health information, images, audio, or other personal information unless you are legally authorized to do so.
You may not, and may not help another person to:
We may investigate suspected violations and restrict or suspend access where reasonably necessary to protect the Service, users, providers, or the public.
The Service, including its software, design, interfaces, branding, text, graphics, databases, selection and arrangement of content, prompts, systems, and other materials, is owned by Zagaza or our licensors and is protected by intellectual-property and other laws.
Subject to these Terms and any applicable app-store rules, Zagaza grants you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable licence to install and use the app on devices you own or control for your personal, non-commercial use.
Except for your User Content, no rights are granted by implication. Lumina, Zagaza, and related names and logos are trademarks or trade names of Zagaza or its licensors and may not be used without written permission.
Subject to these Terms and applicable law, you may use the output Lumina generates for you for your personal purposes. We do not promise that output is unique, protectable by intellectual-property law, or free from third-party rights. We retain all rights in the Service, systems, templates, and pre-existing materials used to produce that output.
If you voluntarily provide suggestions, ideas, or feedback about Lumina, you grant Zagaza a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation. This does not give us ownership of your personal account content or health information.
Lumina may rely on or connect with third-party services, such as Apple, Google, Apple Health, Health Connect, authentication providers, device manufacturers, app stores, and AI or speech providers. Their products and services may be governed by separate terms and privacy policies. We do not control and are not responsible for third-party services, data accuracy, availability, or changes.
You may revoke Apple Health or Health Connect permissions through your device settings. Revoking permission stops future access but does not automatically delete information previously imported into Lumina. Delete that information in Lumina or delete your account if you want our copy removed, subject to the Privacy Policy.
If you downloaded Lumina through the Apple App Store, Apple's Standard Licensed Application End User License Agreement is incorporated to the extent applicable. If you downloaded it through Google Play, the applicable Google Play terms also apply. Where a mandatory app-store term conflicts with these Terms on an app-store matter, the mandatory app-store term controls for that matter.
Some features require a paid subscription. The price, currency, billing period, trial terms, and included features shown in the app or app store when you subscribe form part of these Terms.
Unless the purchase screen says otherwise, subscriptions automatically renew for successive billing periods until cancelled. Your app-store account will be charged at the start of each renewal period at the price shown at purchase or at a properly notified replacement price, plus applicable taxes.
If a subscription includes a free or discounted trial, it will convert to a paid, automatically renewing subscription when the trial ends unless you cancel before the deadline shown by the app store. Eligibility and duration may be limited, and one trial may be permitted per person or account. If the app store requires a payment method, it may charge that method when the trial converts.
You can cancel renewal through the subscription settings of the Apple App Store or Google Play account used to purchase. Cancellation takes effect at the end of the current paid period unless applicable law or the app store states otherwise. Deleting Lumina, deleting your Lumina account, or revoking an integration does not cancel an app-store subscription.
Apple or Google processes app-store purchases and refund requests under its rules. Zagaza does not receive your full payment-card details and generally cannot issue app-store refunds directly. Nothing in these Terms limits a refund or cancellation right that applicable law gives you.
We may change subscription prices or plan features. We will provide the notice and obtain any consent required by law or the applicable app store before a new price applies. If you do not accept a price change, cancel before it takes effect.
Our Privacy Policy explains how Zagaza collects, uses, discloses, retains, and safeguards personal information. It is incorporated into these Terms by reference. Because Lumina processes sensitive fitness and wellness information, review the Privacy Policy before using the Service.
We work to keep Lumina available, but do not promise uninterrupted, secure, or error-free operation. The Service may be unavailable because of maintenance, technical failure, provider failure, security events, capacity, legal requirements, or other causes.
We may change, suspend, or discontinue all or part of the Service. Where reasonably practicable, we will give advance notice of a material discontinuation that affects paid users. We do not promise to preserve any particular feature or compatibility with a third-party service.
We use reasonable measures to protect User Content, but no system is fail-safe. Keep independent copies of information you cannot afford to lose. Lumina is not a medical record, clinical system, or permanent archival service.
You may stop using Lumina at any time. You can delete your account in the app or through the account-deletion page. Account deletion is governed by the Privacy Policy and does not cancel a subscription.
We may suspend or terminate your access if you materially or repeatedly violate these Terms, create risk or harm, fail to pay applicable charges, or if suspension is reasonably necessary for security, legal, or operational reasons. Where appropriate, we will give notice and an opportunity to address the issue. We may immediately restrict access where delay could create harm or legal exposure.
On termination, your licence to use the Service ends. Sections that by their nature should survive will survive, including ownership, feedback, disclaimers, limits of liability, indemnity, governing law, and general terms.
To the maximum extent permitted by law, Lumina is provided "as is" and "as available." Zagaza and our affiliates, officers, directors, employees, contractors, licensors, and providers disclaim all express, implied, statutory, and collateral warranties and conditions, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, availability, security, and results.
We do not warrant that Lumina or any output will be accurate, complete, safe, suitable, current, uninterrupted, error-free, or free of harmful components, or that use of Lumina will produce a particular fitness, weight, health, or other result.
Some jurisdictions do not permit certain disclaimers. In that case, this section applies only to the extent permitted by law. Nothing in these Terms excludes statutory warranties or consumer rights that cannot lawfully be excluded.
To the maximum extent permitted by law, Zagaza and our affiliates, officers, directors, employees, contractors, licensors, and providers will not be liable for indirect, incidental, special, consequential, exemplary, aggravated, or punitive damages, or for loss of profits, revenue, opportunity, goodwill, data, or business interruption, arising out of or relating to the Service or these Terms, even if advised that such damages were possible.
To the maximum extent permitted by law, the total aggregate liability of Zagaza and the other parties listed above for all claims arising out of or relating to the Service or these Terms will not exceed the greater of:
These limits apply regardless of the legal theory and even if a remedy fails of its essential purpose. They do not apply to liability that cannot legally be limited or excluded, including liability arising from fraud, wilful misconduct, gross negligence where it cannot be limited, or a non-waivable statutory right. Applicable consumer law may give you additional rights.
To the extent permitted by law, you will indemnify and hold harmless Zagaza and our affiliates, officers, directors, employees, and contractors from third-party claims, damages, losses, liabilities, and reasonable legal costs arising from your unlawful misuse of the Service, your material violation of these Terms, or User Content that you had no right to provide. This obligation does not apply to the extent a claim results from Zagaza's own conduct or where prohibited by consumer law.
These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules.
Before filing a claim, you and Zagaza agree to try in good faith for 30 days to resolve the dispute informally after written notice, unless urgent injunctive relief is reasonably needed. Send notice to legal@zagaza.app with a description of the issue and the relief requested.
Subject to non-waivable law, the courts located in Toronto, Ontario will have exclusive jurisdiction over disputes relating to these Terms or the Service. If consumer law where you live gives you the right to bring a claim in another forum or under another law, this section does not take that right away.
We may update these Terms to reflect changes to the Service, law, risk, or business operations. We will post the updated Terms and revise the effective date. If a change materially affects your rights or obligations, we will provide reasonable advance notice in the app, by email, or through another appropriate method, and will request renewed acceptance where required by law.
Changes do not apply retroactively unless required by law. If you do not agree to updated Terms, stop using Lumina and cancel any renewal before the changes take effect.
These Terms and the documents incorporated by reference are the entire agreement between you and Zagaza about the Service, except for additional terms presented for a specific feature or purchase.
If a provision is found unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will continue in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. We may assign them as part of a merger, acquisition, financing, corporate reorganization, or sale of all or part of our business, subject to applicable law and the Privacy Policy.
Headings are for convenience only. "Including" means "including without limitation." Electronic notices and acceptances have the same effect as paper communications where permitted by law.
Zagaza Labs Inc.
Attn: Legal
Toronto, Ontario, Canada
Email: legal@zagaza.app
Support: support@joinlumina.app